At Beauty by Zainab, we strive to provide high-quality digital products that deliver value and satisfaction. As our products are digital and instantly accessible upon purchase, we have a no-refund, no-return policy in place. However, we are committed to ensuring a great customer experience.
🔹 No Refunds & Returns
Due to the nature of digital downloads, all sales are final. Once a digital product has been purchased and delivered, we cannot offer refunds, returns, or exchanges.
🔹 Exceptional Circumstances
We do consider refund requests under the following circumstances:
✔ Duplicate Purchase – If you accidentally purchase the same product twice, contact us, and we will process a refund for the duplicate transaction.
✔ Technical Issues – If you experience issues accessing or downloading your product, reach out to us for assistance. We will ensure you receive the file correctly.
✔ Incorrect File – If you receive the wrong product due to an error on our part, we will promptly correct the issue.
🔹 How to Contact Us
If you have any concerns or issues, please contact our support team at Support.
We will do our best to resolve your issue within 48 hours.
Thank you for choosing Beauty by Zainab. We appreciate your understanding and support!